Terms and Conditions
PRIMA BRITANNIA LASER & SKIN CLINIC POLICY.
We would like all our clients to get the maximum benefits and pleasure from their experience with Prima Britannia Laser clinic. The general information and guidelines below will help clients to collaborate with our professional team for the best results and satisfaction.
Your journey will start in the reception area where you will be greeted by the Clinic Coordinator who will check you in and provide you with general information about our services and products. You will also be offered a soft drink or high-quality tea or coffee.
For clients comfort, our clinic offers different appointments booking methods.
– You can call the clinic on 02087417420 during our working hours
from 10am to 7pm weekdays and 10am-5pm weekends.
– You can book your treatments online, directly from our website.
– You can email us directly or use the contact form on our website at https://www.primabritannia.co.uk/contact-us/
We advise you to provide us with up-to-date information and correct mobile phone number, and as on the day before your appointment, you will receive SMS text reminder. This is a complimentary reminder.
Arriving a few minutes earlier before your appointment would be advisable as you can relax before your treatment and have some time to discuss your procedure.
If for some reason you arrive late we will do everything possible to accommodate late arrivals. However, in some circumstances, treatments time may be shortened or appointment may have to be rescheduled.
CANCELLATIONS AND “NO SHOW”
If you need to cancel or reschedule your appointment, you must let us know 24 hours before your appointment for treatments which require less than one hour to perform.
48 hours notice is required for Laser Hair removal Body Packages and any advanced treatments requiring more than 1-1.5 hour to perform.
Where notice is not given treatment will be deducted from your course.
For single treatments “NO SHOW FEE” £50 will be charged before further bookings.
Frequent cancellation will result in full advance payments being taken for new bookings
All prepaid LASER HAIR REMOVAL courses are non-refundable and are valid for ONE YEAR from the date of purchase.
All prepaid FACE AND BODY courses are non-refundable and are valid for SIX MONTHS from the date of purchase.
Any money paid but not used during this time will be forfeited and will not be eligible for a refund or credit for alternative treatment.
In the event that your course is interrupted for health reasons or if you move from the area, the treatments you used will be deducted from the reimbursement for the cost of a single treatment.
Prima Britannia Laser Clinic offers a range of advanced laser and aesthetic treatments. Most of our services require consultation before treatment.
EXISTING CLIENTS – For our regular clients all consultations are FREE.
NEW CLIENTS – We may ask you to pay £20 deposit which will be redeemed for treatments.
MEDICAL PROFESSIONAL CONSULTATION FEE £25 will be redeemed against treatments.
A patch test is required for certain services including Laser treatments and Chemical Peels 24 to 48 hours before treatment. In rare cases, if you experience a reaction, we may ask you to contact the clinic within 24 hours via email or phone call.
During your appointments time, you will be under the care of our therapist.
LAST MINUTES APPOINTMENTS
You can now make “LAST MINUTES APPOINTMENT” and receive 20% discount off single treatment prices. These options are available on our website www.primabritannia.co.uk or call the clinic directly on 02087417420
During consultation, you should let us know if you have any concerns regarding your health or take any prescribed medication. Please notify us if you are pregnant or breastfeeding.
We will ask you to inform the clinic of any condition that causes concern immediately, no later than 7 days after treatment.
To make the most of your experience with us and concerning other clients and practitioners, please ensure your mobile phone is switched off or on a silent mode.
Any photographs or video inside our clinic is prohibited without permission.
Children under the age of 14 are not permitted in the clinic without being accompaniment by an adult.
Children under the age of 16 are not permitted to receive any treatments.
Children 16 to 18 years old are required to be accompanied by their parents during consultation. Some treatments can be provided to children of age 16 to 18 after written permission of their parents.
Children are not permitted in the treatments room during consultation or services.
GENERAL DATA PROTECTION POLICY
The Company is committed to protecting the privacy and security of your personal information in compliance with the with data protection law. (GDPR 2018.) We will comply with data protection law. This says that the personal information we hold about you must be:
- Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
- Used lawfully, fairly and in a transparent way.
- Relevant to the purposes we have told you about and limited only to those purposes.
- Accurate and kept up to date. Kept only as long as necessary for the purposes we have told you about.
- Kept securely.
OUR WORKING HOURS OUR ADDRESS:
Mon – Fri: 10am – 7pm 212 King Street
Sat: 10am – 6pm Hammersmith
Sun: 10am – 5pm W6 0RA
HOW TO CONTACT US
Please feel free to contact Prima Britannia Laser Clinic regarding any matter you wish to discuss or any queries you might have:
Treatments booking: Call clinic on 02087417420
Online booking: www.primabritannia.co.uk
Contact form: https://www.primabritannia.co.uk/contact-us/
We always endeavour to make sure all of our clients receive the very best services possible, and your feedback is very important to us. If something has not reached your expectation, we would like to hear from you.